What is an essential function of an ombudsman in long-term care facilities?

An essential function of an ombudsman in long-term care facilities is to advocate for patient rights. This role is crucial because ombudsmen act as a bridge between residents and facility management, ensuring that the rights and needs of residents are respected and addressed. They listen to the concerns of patients or their families, investigate complaints, and help resolve issues related to care, treatment, quality of life, and dignity.

Through advocacy, ombudsmen promote awareness of residents' rights and empower them to express their needs and preferences. This support is particularly important in long-term care settings, where residents may be vulnerable and may not always have the means to voice their dissatisfaction or advocate for themselves effectively. The ombudsman’s presence helps to ensure accountability within the facility and fosters an environment that prioritizes the well-being and rights of all residents.