What is the primary role of an ombudsman?

The primary role of an ombudsman is to visit facilities and monitor care. This includes advocating for the rights and well-being of residents in long-term care facilities. Ombudsmen work to ensure that residents receive proper care and that their concerns or complaints are addressed in a timely and appropriate manner. They serve as a liaison between the residents and the facility, helping to resolve issues and improve the quality of care provided.

By regularly visiting facilities, an ombudsman can assess the conditions, review practices, and identify areas where improvements are necessary. Their presence helps to ensure accountability and protects the interests of vulnerable populations, providing an essential service in the healthcare system.